Thread priority changed - Plain Docs

This event is fired when the priority of a thread changes.

Schema

View JSON Schema → Example:

{
  "timestamp": "2023-10-19T21:20:07.612Z",
  "workspaceId": "w_01GST0W989ZNAW53X6XYHAY87P",
  "payload": {
    "eventType": "thread.thread_priority_changed",
    "previousThread": {
      "id": "th_01HD44FHMCDSSWE38N14FSYV6K",
      "customer": {
        "id": "c_01HD44FHDPG82VQ4QNHDR4N2T0",
        "email": {
          "email": "peter@example.com",
          "isVerified": false,
          "verifiedAt": null
        },
        "externalId": null,
        "fullName": "Peter Santos",
        "shortName": "Peter",
        "assignedAt": null,
        "assignedToUser": null,
        "status": "ACTIVE",
        "statusChangedAt": "2023-10-19T21:18:12.863Z",
        "markedAsSpamAt": null,
        "markedAsSpamBy": null,
        "customerGroupMemberships": [],
        "createdAt": "2023-10-19T14:12:25.142Z",
        "createdBy": {
          "actorType": "system",
          "system": "email_inbound_handler"
        },
        "updatedAt": "2023-10-19T21:18:12.863Z",
        "updatedBy": {
          "actorType": "user",
          "userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
        }
      },
      "title": "Unable to tail logs",
      "previewText": "Hey, I am currently unable to tail the logs of the service svc-8af1e3",
      "priority": 3,
      "externalId": null,
      "status": "TODO",
      "statusChangedAt": "2023-10-19T21:18:12.862Z",
      "statusChangedBy": {
        "actorType": "user",
        "userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
      },
      "statusDetail": null,
      "assignee": null,
      "assignedAt": null,
      "labels": [],
      "firstInboundMessageInfo": {
        "timestamp": "2023-10-19T14:12:25.733Z",
        "messageSource": "EMAIL"
      },
      "firstOutboundMessageInfo": null,
      "lastInboundMessageInfo": {
        "timestamp": "2023-10-19T14:12:25.733Z",
        "messageSource": "EMAIL"
      },
      "lastOutboundMessageInfo": null,
      "supportEmailAddresses": ["help@example.com"],
      "createdAt": "2023-10-19T14:12:25.266Z",
      "createdBy": {
        "actorType": "system",
        "system": "email_inbound_handler"
      },
      "updatedAt": "2023-10-19T21:18:12.862Z",
      "updatedBy": {
        "actorType": "user",
        "userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
      }
    },
    "thread": {
      "id": "th_01HD44FHMCDSSWE38N14FSYV6K",
      "customer": {
        "id": "c_01HD44FHDPG82VQ4QNHDR4N2T0",
        "email": {
          "email": "peter@example.com",
          "isVerified": false,
          "verifiedAt": null
        },
        "externalId": null,
        "fullName": "Peter Santos",
        "shortName": "Peter",
        "assignedAt": null,
        "assignedToUser": null,
        "status": "ACTIVE",
        "statusChangedAt": "2023-10-19T21:18:12.863Z",
        "markedAsSpamAt": null,
        "markedAsSpamBy": null,
        "customerGroupMemberships": [],
        "createdAt": "2023-10-19T14:12:25.142Z",
        "createdBy": {
          "actorType": "system",
          "system": "email_inbound_handler"
        },
        "updatedAt": "2023-10-19T21:18:12.863Z",
        "updatedBy": {
          "actorType": "user",
          "userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
        }
      },
      "title": "Unable to tail logs",
      "previewText": "Hey, I am currently unable to tail the logs of the service svc-8af1e3",
      "priority": 1,
      "externalId": null,
      "status": "TODO",
      "statusChangedAt": "2023-10-19T21:18:12.862Z",
      "statusChangedBy": {
        "actorType": "user",
        "userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
      },
      "statusDetail": null,
      "assignee": null,
      "assignedAt": null,
      "labels": [],
      "firstInboundMessageInfo": {
        "timestamp": "2023-10-19T14:12:25.733Z",
        "messageSource": "EMAIL"
      },
      "firstOutboundMessageInfo": null,
      "lastInboundMessageInfo": {
        "timestamp": "2023-10-19T14:12:25.733Z",
        "messageSource": "EMAIL"
      },
      "lastOutboundMessageInfo": null,
      "supportEmailAddresses": ["help@example.com"],
      "createdAt": "2023-10-19T14:12:25.266Z",
      "createdBy": {
        "actorType": "system",
        "system": "email_inbound_handler"
      },
      "updatedAt": "2023-10-19T21:20:07.612Z",
      "updatedBy": {
        "actorType": "user",
        "userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
      }
    }
  },
  "id": "pEv_01HD4WYPDWSGNHMETTVVGYHDQY",
  "webhookMetadata": {
    "webhookTargetId": "whTarget_01HD4400VTDJQ646V6RY37SR7K",
    "webhookDeliveryAttemptId": "whAttempt_01HD4XAYFTYXRYMHJ0HGR2FN3D",
    "webhookDeliveryAttemptNumber": 4,
    "webhookDeliveryAttemptTimestamp": "2023-10-19T21:26:49.082Z"
  },
  "type": "thread.thread_priority_changed"
}